Customer Experience Toolkit
This toolkit is a practical workbook for clean cooking operators that want to improve how they serve and retain customers. It guides readers through a five-step process, from listening to customers, through targeted action, to measuring whether things have improved.
This toolkit is for any operator in the clean cooking sector with a customer-facing function. It does not require a dedicated customer experience team or specialist tools. The workbook is designed to be used by existing teams with existing resources.
